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Voice Limit Reached

Voice blocked in Chat usually means the Plus monthly voice quota is spent, or the 60-minute per-session cap ran out. Phone calls draw on the same quota. Check the Usage page for where you stand.

Work out which limit you hit#

What you saw Which limit
Voice won't start at all, and the meter reads full The monthly quota on Plus is spent
The session ended after about an hour, with Time's up The per-session cap
The workspace redirected you to billing before you got to Chat There's no active subscription

Plus includes 2 hours of voice per billing period. Pro is unlimited. Phone calls and browser voice draw on the same pool, so a long call eats into the time you have left in Chat.

Separately, one session runs about 55 minutes and stops at 60. A countdown appears in the voice bar as M:SS left once 10 minutes or less remain. Hitting that cap is not the same as running out of monthly time, and starting a fresh session clears it.

Check where you stand#

  1. Open the avatar menu at the bottom of the sidebar.
  2. Click Usage.
  3. Read the Voice meter under This billing period.

Understand the Usage page explains the other meters on that page. Understand voice usage and resets covers when the quota refills.

Get more voice time#

Upgrading to Pro removes the monthly quota. The per-session cap applies on both plans. Open Billing from the avatar menu, or see Manage your billing plan.

If it's a phone call that won't connect#

A blocked call can be the quota, but it's more often the PIN or the verified number. See Fix phone voice call problems.

Related articles

Understand Voice Usage And Resets
Voice usage is measured by time spent in voice sessions, in the browser or on the phone. Plus gets 2 hours a month; Pro is unlimited. Every session is capped at 60 minutes.
Understand the Usage page
The Usage page shows every limit tied to your plan: voice minutes, follow-up contacts, drafts written, and which label set you are on.
Manage Your Billing Plan
Open the account menu, choose Billing, and see your current plan, upgrade, switch billing frequency, update payment methods, or cancel.
Start a voice session
Voice runs inside Chat. Click the microphone button in the composer, wait for the status to read Listening, and speak. Mute, Stop, and the session countdown sit in the same bar.
Fix phone voice call problems
A call that reaches a demo assistant, a Call me now button that won't start, a PIN that won't take, or a callback that never arrives. Each symptom has one cause, and this maps them.