Change A Contact's Nurture Status
Need to stop following up with someone, or restart follow-ups you paused? Change their nurture status from their contact detail sheet.
Steps#
- Go to the People page.
- Click the contact to open their detail sheet.
- Switch to the Nurture tab.
- Click the status dropdown (it shows the current status).
- Choose the new status.
The change takes effect immediately.
What each status means#
- Nurturing: dreamif.ai writes and schedules follow-up emails for this contact. Use this for active leads and clients you want to stay in touch with.
- Paused: follow-ups stop, but nothing is lost. You can switch back to Nurturing anytime to pick up where you left off. Use this when a contact asked for space, or when the timing is not right but you plan to re-engage.
- Disabled: the contact is permanently pulled out of nurture. Use this when someone bought elsewhere, moved out of your market, or is no longer a prospect. You can re-enable it, but any scheduled touchpoints are lost.
- Off: no touchpoint is scheduled yet. This can happen if dreamif.ai does not have enough interaction history, or if nurture is waiting for the next interaction.
Not sure whether to pause or disable?#
If in doubt, pause. You can always disable later, but disabling is harder to undo. See Pause vs disable nurture for a contact for a fuller breakdown.
Related articles
Pause Vs Disable Nurture For A Contact
Paused stops follow-ups temporarily — you can resume anytime. Disabled permanently stops nurture and removes scheduled touchpoints. When in doubt, pause.
Use The Contact Detail Sheet
The contact detail sheet gives you a quick view of your history with someone and lets you manage their follow-up settings without leaving the People page.