Fix a checkout start error
Recover when Starting checkout shows an error before Stripe opens. Return to Billing or setup and choose a plan again.
When Stripe doesn't open#
If you're signed out, sign in with Google first. dreamif.ai then returns to checkout with your selected plan.
An error on Starting checkout means dreamif.ai couldn't open the checkout session. This happens before the Stripe payment screen. Read the error, then select Return to billing. When checkout started from onboarding, the button says Return to setup instead.
Choose your plan and billing frequency again, then retry checkout. If the error says Select a valid plan to continue, return to Billing and choose Plus or Pro instead of reopening the same checkout link.
If checkout still won't open, email support@dreamif.ai with the error text. Don't include payment-card details.
Match the error to the right guide#
- When Stripe opens but declines your payment, follow Fix a failed billing payment.
- When payment completes but your plan hasn't changed in dreamif.ai, follow Checkout complete but access has not updated yet.