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Fix A Failed Billing Payment

If a billing payment fails, update your payment method as soon as possible. Stripe retries automatically, but a bad card will keep failing.

Common causes#

  • The payment method is expired.
  • The payment method was declined by your bank.
  • The payment method is missing or no longer valid.

Steps#

  1. Open the avatar menu and choose Billing.
  2. Click Manage billing to open the Stripe portal. The Update payment method button on the past-due notice opens the same portal.
  3. Update your payment method.
  4. Return to dreamif.ai and confirm your subscription is active again.

What to expect after the fix#

dreamif.ai may need a short moment to reflect the updated billing status after Stripe processes the new payment. Your access stays active while Stripe is still retrying.

If retries run out before you fix the card, the workspace locks. Dashboard, People, Nurture, and Chat redirect to the billing page until the payment goes through.

If the problem keeps happening#

If the same payment method keeps failing, try a different card or payment method that Stripe accepts.

Related articles

What Happens When A Payment Fails?
If a payment fails, Stripe automatically retries it over the following days. If it is never recovered, dreamif.ai locks the workspace until billing is fixed.
Understand Billing Notices In The Sidebar
If your plan is scheduled to end or a payment is past due, dreamif.ai shows a billing notice in the sidebar and on the Billing page, each with a single button that fixes it.
Update Your Payment Method
Open the avatar menu, choose Billing, click Manage billing, and update your card or payment method in the Stripe portal.
Accepted Payment Methods For dreamif.ai Billing
dreamif.ai uses Stripe for checkout, so the payment methods you see are determined by Stripe based on your region, currency, and account.