Refund Policy
Request a full refund within 3 days of a monthly charge or 30 days of an annual charge.
Refund windows#
- Monthly plans: contact support within 3 days of the charge for a full refund.
- Annual plans: contact support within 30 days of the charge for a full refund.
After that window#
Charges are generally not refunded or prorated after the refund window closes.
Exceptions#
dreamif.ai reviews refund requests for cases like:
- duplicate charges
- billing errors
- obvious accidental purchases
What to include when you contact support#
Email support@dreamif.ai with:
- The email on your dreamif.ai account
- The charge date
- The amount charged
- A short explanation of the issue
This policy doesn't limit your rights under applicable consumer protection laws.
Related articles
Manage Your Billing Plan
Open the account menu, choose Billing, and see your current plan, upgrade, switch billing frequency, update payment methods, or cancel.
View Invoices And Receipts
Open the avatar menu, choose Billing, click Manage billing, and view your payment history in the Stripe portal.
What Happens When A Payment Fails?
If a payment fails, Stripe automatically retries it over the following days. If it is never recovered, dreamif.ai locks the workspace until billing is fixed.