Skip to content
Help Center
Sign In

Cancel Your Plan

Canceling schedules your subscription to end at the end of the current billing period. You keep access until then.

Steps#

  1. Open the avatar menu and choose Billing.
  2. Click Manage billing to open the Stripe portal. On Pro, the Cancel subscription link on the plan card opens the same portal.
  3. Find the cancellation option in the portal.
  4. Confirm.

What happens after you cancel#

  • Your plan stays active until the current billing period ends.
  • A sidebar notice appears saying your subscription will end, with a Keep subscription button.
  • Once the period ends, the workspace locks. Dashboard, People, Nurture, and Chat redirect to the billing page, and only /onboarding, /settings, and /security stay open. There is no free tier to drop to.
  • Your account, contacts, notes, and settings are not deleted. Subscribing again restores access to all of it.

Changed your mind?#

Before the period ends, click Keep subscription on the sidebar notice, or open Billing from the avatar menu and reverse the cancellation in the Stripe portal. After the period ends, you subscribe again as a fresh checkout.

Related articles

What Happens When You Cancel At Period End
You keep full access until the end of your current billing period. After that the workspace locks, but your account and data stay.
Manage Your Billing Plan
Open the account menu, choose Billing, and see your current plan, upgrade, switch billing frequency, update payment methods, or cancel.
What you can do without a subscription
Without an active subscription, only onboarding, settings, and security open. Everything else redirects to the billing page, and setup you save is held until you subscribe.