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What Happens When A Payment Fails?

If a payment fails, Stripe automatically retries it over the following days. If it is never recovered, dreamif.ai locks the workspace until billing is fixed.

During the retry period#

While Stripe retries the payment:

  • A sidebar notice tells you the latest payment did not go through, with an Update payment method button.
  • You can update your payment method at any time.
  • Your access stays active while retries are in progress.

If payment is never recovered#

If all retries fail, the workspace locks. Dashboard, People, Nurture, and Chat redirect to the billing page, and only /onboarding, /settings, and /security stay open. Your account, contacts, notes, and settings stay exactly as they were. Fixing the payment restores access to all of it.

What does not happen#

A failed payment does not delete your account or erase your existing information.

What to do#

  1. Open the avatar menu and choose Billing.
  2. Click Update payment method on the notice, or Manage billing on the plan card. Either opens the Stripe portal.
  3. Update the card, then return to dreamif.ai and confirm your subscription is active again.

The sooner you fix the payment method, the less likely you are to lose access to the workspace.

Related articles

Fix A Failed Billing Payment
If a billing payment fails, update your payment method as soon as possible. Stripe retries automatically, but a bad card will keep failing.
What you can do without a subscription
Without an active subscription, only onboarding, settings, and security open. Everything else redirects to the billing page, and setup you save is held until you subscribe.
Update Your Payment Method
Open the avatar menu, choose Billing, click Manage billing, and update your card or payment method in the Stripe portal.
Accepted Payment Methods For dreamif.ai Billing
dreamif.ai uses Stripe for checkout, so the payment methods you see are determined by Stripe based on your region, currency, and account.
Manage Your Billing Plan
Open the account menu, choose Billing, and see your current plan, upgrade, switch billing frequency, update payment methods, or cancel.
Understand Billing Notices In The Sidebar
If your plan is scheduled to end or a payment is past due, dreamif.ai shows a billing notice in the sidebar and on the Billing page, each with a single button that fixes it.